The Proper Blog

Insights on AP automation, approval workflows, and financial operations for growing businesses.

A dense cockpit of controls fading into a clean monitoring station

Reza Sanaie · Feb 19, 2026 · 8 min read

From Control Surface to Trust Surface

The barrier to agent-driven enterprise software isn't capability. It's trust. And trust is an engineering problem, not a marketing one.

Complex dashboard dissolving into a simple interface

Reza Sanaie · Feb 17, 2026 · 4 min read

Nobody Wants to Use Your Software (And That's the Point)

80% of features in the average enterprise application are rarely or never used. That's not a training problem - it's a design problem. AI agents are about to change the entire equation.